Refund policy
Terms of Sale and Refund Policy
Additional terms of purchase may be provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from Kentucky-grown hemp. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not specifically been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of our products, please contact Novel CBD by phone or email and we will arrange for a return. Your acceptance of the terms of purchase indicates you agree to and understand the refund policy.
Damage Due to Freight or Shipping
All of our products are tested for purity and quality, and all shipments are carefully inspected before leaving our facility. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of delivery. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product, as well as images or other factors which help illustrate the specific condition of the products.
Customer Service
Phone: 859-554-5011
Email: support@novelcbd.com